Family owned and operated, Steve's Imports is an import automotive repair facility serving customers across the Portland, Oregon, metro area. As a RepairPal-certified business, Steve's Imports is committed to offering outstanding car repair or service experiences.
Launched in 2007, RepairPal is dedicated to educating the public in regards to repair pricing. All certified auto repair shops are required to meet the RepairPal’s fair price estimates. Businesses that apply for certification are evaluated using the following criteria:
1. Technical assessment. This review looks at the experience and training of technicians and service staff, as well as the quality of the parts used and the technical level of the tools and equipment
2. Guaranteed work. To become certified, the business must offer a warranty equal to or greater than 12-month/12,000-miles on all automotive services.
3. Customer survey. To ensure a high level of customer satisfaction, verified customers are asked to rate their experience at the business. The survey is administered and the results are compiled by a third party, using a customer list generated from the company’s database.
4. Fair pricing and accurate quoting. To ensure that pricing is in line with industry standards for that area.
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